Terms and Conditions (GTC)

Overview

This document is not registered (not accessible afterwards), it is concluded exclusively in electronic form, does not qualify as a written contract, is written in Hungarian, and does not refer to any code of conduct. For any questions related to the operation of the webshop, ordering, and delivery processes, we are available at the contact details provided.

The scope of these General Terms and Conditions (GTC) extends to legal relationships on the Service Provider’s website (https://www.speltavita.hu) and its subdomains. These GTC are continuously available at the following website: https://speltavita.hu/aszf.

These General Terms and Conditions (hereinafter: “GTC”) set out the conditions of purchase on the www.speltavita.hu website operated by Korom Balázs e.v. (registered office: 1136 Budapest, Pannónia u. 10. fszt. 7/a., registration number: 60109332, tax number: 90773846-1-41, bank account number: 12042847-02052564-00100003, website: www.speltavita.hu, phone number: +36301393669, email address: speltavitaeu@gmail.com) (hereinafter: “Service Provider”), as a provider of electronic commerce services.

The detailed GTC below applies to the parties engaged in a mutual contractual relationship. If you wish to be a customer or an active user of the webshop operated by Korom Balázs e.v. at www.speltavita.hu (hereinafter: Webshop), please read the GTC carefully, and only use our services if you agree with all points and consider them binding on yourself. For questions related to the operation of the Webshop, ordering, and delivery processes, our Customer Service is at your disposal.

1. Basic Provisions:

1.1. Questions not regulated by this Policy, as well as the interpretation of this Policy, shall be governed by Hungarian law, with particular regard to Act V of 2013 on the Civil Code ("Civil Code"), Act CVIII of 2001 on certain issues of electronic commerce services and information society services ("E-commerce Act"), and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the applicable laws shall apply to the parties without separate stipulation.

1.2. This Policy is effective from June 29, 2025, and shall remain in force until revoked. The Service Provider reserves the right to unilaterally amend the Policy (reasons for amendment include changes in shipping costs, changes in legislation, business interests, or company-related changes). Amendments will be published on the website 11 (eleven) days before taking effect — during which period the User has the right to withdraw from or terminate the contract. Users accept that by using the website, all rules related to the use of the website automatically apply to them.

1.3. The Service Provider reserves all rights regarding the website, any of its parts, the content displayed on it, and the distribution of the website. Downloading, electronically storing, processing, or selling any content or parts of the website without the Service Provider's written consent is prohibited.

2. Registration/Purchase

2.1. By purchasing/registering on the website, the User declares that they have read and accepted the terms of these General Terms and Conditions (GTC) and the Privacy Policy published on the website, and consents to the data processing.

2.2. During the purchase/registration process, the User is obliged to provide their own, accurate data. If false or third-party data is provided during the purchase/registration, the resulting electronic contract is null and void. The Service Provider excludes any liability if the User uses the services under someone else’s name or with someone else’s data.

2.3. The Service Provider shall not be held liable for any shipping delays or other issues caused by data inaccurately or incorrectly provided by the User.

2.4. The Service Provider shall not be held liable for damages resulting from the User forgetting their password or if unauthorized persons gain access to the account for reasons not attributable to the Service Provider.

3. Rights and Obligations of the Service Provider and the User

3.1. The Service Provider is responsible for orders placed through the website it operates, keeps records of them, and fulfills them within the framework of the contract concluded under the General Terms and Conditions (GTC).

3.2. To accept an order, the User’s data (name, shipping and billing address, phone number, email address) are required, which the User is obliged to provide on the website’s registration page.

The Service Provider is not liable for delivery delays or other difficulties caused by inaccurate or incorrect data provided by the User. If the registered data do not correspond to reality, the Service Provider may withdraw from the contract without justification and cancel the User’s order.

3.3. The Service Provider shall not be liable if the User forgets their password after registration or if unauthorized persons gain access to the account for reasons not attributable to the Service Provider.

4. Range of Products and Services Available for Purchase

4.1. The displayed products can only be ordered online. The prices shown for the products are in Hungarian Forints (HUF) (payment in Euros is also available outside Hungary), including the statutory 27% VAT, but excluding delivery charges.

4.2. In the webshop, the Service Provider displays detailed information about the product’s name and description, along with photos of the products. The images shown on the product pages may differ from the actual product and may be for illustration purposes only.

4.3. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.

4.4. If despite all due care, an incorrect price is displayed on the webshop interface, especially in the case of clearly erroneous prices (e.g., significantly differing from the commonly accepted or estimated market price of the product, or due to system error showing prices such as “0 HUF” or “1 HUF”), the Service Provider is not obliged to deliver the product at the erroneous price. Instead, the Service Provider may offer delivery at the correct price, and the User can withdraw their purchase intention upon being informed of the correct price. A significant deviation is considered, according to domestic court practice, a difference of at least 50% (either higher or lower) compared to the market value of the product or service. However, consumers are informed that the concept of conspicuous disproportion (under Civil Code Section 6:98) is not defined by law.

4.5. In the case of an erroneous price as described in point 4.4, a conspicuous disproportion exists between the actual and the displayed price of the product, which an average consumer should immediately notice. According to the Hungarian Civil Code (Act V of 2013), a contract is established by the mutual and concordant expression of will of the parties. If the parties cannot agree on the terms of the contract, i.e., there is no mutual and concordant declaration of intent, then no valid contract is concluded from which rights and obligations arise. Accordingly, an order confirmed at an incorrect/wrong price is considered a null and void contract.

5. Order Process

5.1. After registration, the User logs into the webshop or may start shopping without registration.

5.2. The User sets the quantity of the product(s) they wish to purchase.

5.3. The User places the selected products into the shopping cart. The User can view the cart contents anytime by clicking on the “cart” icon.

5.4. If the User wants to add more products to the cart, they select the “continue shopping” button. If they do not wish to purchase more products, they check the quantity of the items in the cart. The User can delete the cart contents by clicking the “delete” button. To finalize the quantity, the User clicks the “proceed to checkout” button.

5.5. The User selects the shipping address, then the shipping/payment method. The Service Provider uses fraud prevention services when determining payment methods; based on feedback from these services, the payment methods available to the visitor are automatically selected from the following options: bank transfer, bank card.

5.5.1. Payment methods – for packages delivered within Hungary:

Personal pickup: Customers can personally collect products purchased in our webshop at the following address: 1136 Budapest, Balzac utca 44/b, ground floor 2.

Bank transfer: The User must transfer the payment for the ordered products to the bank account specified in the confirmation email or at the end of the order process within 5 days. After the amount is credited to the Service Provider’s bank account, the User is entitled to receive the product(s) in the manner specified by them.

Online bank card payment: The User has the option to pay the total order amount online by bank card through the secure payment system of the financial service provider engaged by the Service Provider. Online card and other payment methods are processed via the Barion system. Card and payment-related data do not reach the merchant. Barion Payment Ltd. is supervised by the Hungarian National Bank, license number: H-EN-I-1064/2013.

5.5.2. Payment methods – for packages delivered to foreign addresses:

5.5.3. Shipping costs – for packages delivered within Hungary:

Foxpost parcel locker delivery: 820 HUF
MPL parcel locker or DPD Parcel Point delivery: 850 HUF
Packeta Parcel Point delivery: 900 HUF
MPL Post Office hold delivery: 1,040 HUF
MPL Post Point delivery: 1,090 HUF
GLS Parcel Point delivery: 1,280 HUF
GLS locker delivery: 1,180 HUF
GLS futárszolgálattal házhoz szállítva: 2260 Ft
Personal pickup in Budapest at the designated pickup location (1136 Budapest, Balzac street 44/b): 0 Ft

5.5.4. Shipping costs – for packages delivered to foreign addresses:

District (HUF/package)	< 2 kg	< 5 kg	< 10 kg	< 15 kg	< 20 kg	< 25 kg
Slovakia	5274 Ft	5450 Ft	5825 Ft	6187 Ft	6554 Ft	6915 Ft
Zone 1	8844 Ft	10497 Ft	14188 Ft	15075 Ft	16182 Ft	17517 Ft
Zone 2	12620 Ft	14188 Ft	14851 Ft	15295 Ft	17953 Ft	20399 Ft
Zone 3	13373 Ft	16361 Ft	21958 Ft	24830 Ft	26157 Ft	27496 Ft
Zone 4	22282 Ft	24249 Ft	29487 Ft	32372 Ft	47888 Ft	62967 Ft
Zone 5	38063 Ft	42653 Ft	52614 Ft	78382 Ft	101600 Ft	122271 Ft

1st Zone countries: Slovenia, Austria, Czech Republic, Romania, Croatia
2nd Zone countries: Poland, Germany, Belgium, Netherlands, Luxembourg
3rd Zone countries: Denmark, France, Italy, United Kingdom, Northern Ireland, Monaco, Ireland
4th Zone countries: Lithuania, Latvia, Spain, Sweden, Estonia, Norway, Greece, Portugal, Finland
5th Zone countries: Iceland, Malta, Cyprus

5.6. If there is an error or omission regarding products or prices in the webshop, we reserve the right to correct it. In such cases, after recognizing and correcting the error, we will immediately inform the customer of the updated information. The user can then confirm the order once again or withdraw from the contract.

5.7. The final amount payable includes all costs as summarized in the order and confirmation email. The invoice will be sent electronically to the user’s email address, and only a delivery note will be attached to the order. The user is obliged to inspect the package in front of the courier upon delivery and must request a damage report if any damage to the products or packaging is detected. In case of damage, the user is not obliged to accept the package. Complaints without a damage report will not be accepted by the service provider. Packages are delivered on working days between 8 a.m. and 5 p.m. Packages prepared for personal pickup can be collected by users after prior arrangement.

5.8. After entering the data, the user can send the order by clicking the "order" button; however, before this, they can check the entered information and add comments or communicate any other wishes regarding the order by email.

5.9. By placing an order, the user acknowledges that a payment obligation arises.

5.10. Correction of data entry errors: The user can always go back to the previous step before completing the order process to correct the entered data. Specifically: During the order, it is possible to view and modify the contents of the cart. If the cart does not contain the desired quantity, the user can enter the desired quantity in the input field in the quantity column, and the update happens automatically. If the user wishes to delete products from the cart, they can click the "delete" button. During the order, the user continuously has the option to correct or delete entered data.

5.11. The user will receive a confirmation email after sending the order. If the user does not receive this confirmation within a reasonable timeframe depending on the nature of the service, but no later than 48 hours from sending the order, the user is released from the offer or contractual obligation. The order and its confirmation are considered received by the service provider or user when it becomes accessible to them. The service provider excludes liability for confirmation if it is not received on time due to the user providing an incorrect email address during registration or because the user’s mailbox is full and cannot receive messages.

5.12. The user acknowledges that the confirmation mentioned in the previous point is only an automatic confirmation and does not constitute a contract. The contract is formed when, following the automatic confirmation mentioned previously, the service provider sends a further email notifying the user of the order details and expected fulfillment.

6. Processing and Fulfillment of Orders

6.1. Orders are processed on working days. It is possible to place an order outside the indicated processing hours; if the order is placed after working hours, it will be processed the next working day. The Service Provider’s customer service will always confirm electronically when the order can be fulfilled.

6.2. The general fulfillment deadline is within 5 working days from the conclusion of the contract.

6.3. Based on the sales contract, the Service Provider is obligated to transfer ownership of the goods, and the User is obligated to pay the purchase price and accept the goods.

6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the goods to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by them takes possession of the goods. The risk passes to the buyer upon handing over the goods to the carrier if the carrier was appointed by the buyer, provided the carrier was not recommended by the seller.

6.5. If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (here: Service Provider) must make the goods available to the buyer (User) without delay, but no later than within thirty days after concluding the contract.

6.6. In case of delay by the Service Provider, the User is entitled to set a grace period. If the seller does not fulfill the contract within the grace period, the buyer is entitled to withdraw from the contract.

6.7. The User is entitled to withdraw from the contract without setting a grace period if:

a) the Service Provider refuses to fulfill the contract; or

b) according to the agreement between the parties or the recognizable purpose of the service, the contract was to be fulfilled at a specified time – and not later.

6.8. If the Service Provider does not fulfill the obligations under the contract because the specified product is not available, they must immediately inform the User and promptly refund the amount paid by the User.

7. Warranty, Guarantee, Withdrawal

The warranty and guarantee conditions applicable to the products subject to this contract can be found on the packaging or documentation of the products.

In case of defective performance, claims related to warranty or guarantee are governed by the provisions of Act V of 2013 on the Civil Code (hereinafter: Civil Code), Government Decree No. 49/2003 (VII.30.) on handling warranty and guarantee claims within consumer contracts, and Government Decree No. 45/2014 (II.26.) on detailed rules of contracts between consumers and businesses.

7.1. Warranty for defects

In case of defective performance by the Service Provider, the User may assert warranty claims against the Service Provider according to the rules of the Civil Code.

The User may choose from the following warranty claims:

The User may request repair or replacement, except if fulfilling the chosen claim is impossible or would cause disproportionate additional costs to the Service Provider compared to other claims. If the User did not request, or could not request, repair or replacement, they may demand a proportional price reduction or repair the defect themselves or have it repaired at the expense of the Service Provider, or withdraw from the contract.

Repair or replacement must be carried out by the Service Provider within 15 days, taking into account the intended use and without causing significant inconvenience to the User. If the Service Provider cannot complete the repair or replacement within this deadline, the User is entitled to request an appropriate price reduction or withdraw from the contract, i.e., return the defective product and claim a full refund.

Withdrawal is not allowed for insignificant defects.

The User may switch from one warranty claim to another at their discretion, but the User bears the costs of switching unless justified or caused by the Service Provider.

The User must report the defect without delay after discovering it, but no later than within two months of discovering the defect. Warranty claims must be asserted within two years from the performance of the contract, after which the User cannot enforce their warranty rights.

The User can assert warranty claims against the Service Provider.

Within six months from performance, there are no additional conditions for asserting warranty claims besides reporting the defect, provided the User proves purchase from the Service Provider. After six months, the User must prove that the defect existed at the time of performance.

Warranty claims can be enforced with presentation of the invoice within 2 years from purchase if the malfunction results from a factory defect existing at purchase.

Within the first six months, the Service Provider is obliged to handle the warranty claim. After six months, the User may turn to the competent consumer protection authority.

If the contracting parties cannot agree on the warranty claim, the User may turn to the competent conciliation body based on the Service Provider’s registered office.

Budapest Conciliation Body contact details:

Budapest Conciliation Body

Address: 1016 Budapest, Krisztina krt. 99.

Phone: (1) 488-2131

Fax: (1) 488-2186

Contact: Dr. György Baranovszky

E-mail: bekelteto.testulet@bkik.hu

Online dispute resolution:

The European Commission has established a website where consumers can register and resolve online purchase-related disputes by filling out a request, avoiding court proceedings. On the portal, you and the trader can jointly select the dispute resolution body.

The online dispute resolution platform is available at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

If these procedures fail, determination of breach and warranty claim validity falls under court jurisdiction.

7.2. Product liability warranty

In case of product defect, the User may assert warranty or product liability claims at their choice.

For product liability warranty claims, the User may only request repair or replacement of the defective product.

A product is defective if it does not meet the quality requirements effective at the time of market release or lacks the properties described by the manufacturer.

The User may assert product liability claims within two years from the product’s release to market by the manufacturer. After this period, the User loses this right.

Product liability claims can only be enforced against the manufacturer or distributor. The User must prove the defect in product liability claims.

The manufacturer or distributor is exempted from product liability only if they prove that:

- they did not manufacture or market the product in their business activities, or

- the defect was not detectable according to scientific and technical knowledge at the time of market release, or

- the defect results from legal or mandatory regulatory requirements.

It is sufficient for the manufacturer/distributor to prove one of these.

The User cannot assert warranty and product liability claims simultaneously for the same defect. However, if a product liability claim is successfully asserted, the User may enforce warranty claims on the repaired or replaced part against the manufacturer.

7.3. Guarantee

For certain durable consumer goods listed in Annex to Government Decree No. 151/2003 (IX.22.) on mandatory guarantees, the Service Provider has a one-year guarantee obligation for defective performance.

The Service Provider is exempt from guarantee if it proves the defect arose after performance.

Warranty, guarantee, and product liability claims cannot be asserted simultaneously for the same defect.

7.4. Withdrawal:

The User may withdraw from the purchase without reason within fourteen days of receiving the product. Withdrawal is valid if the request is sent in writing by the fourteenth day. The User may also exercise withdrawal rights between the contract conclusion and product receipt.

Withdrawal claims can be submitted via email or telephone.

The User must prove timely and proper withdrawal.

Upon withdrawal, the User must return the product promptly, but no later than 14 days after notifying withdrawal, unless the Service Provider agreed to transport it themselves. Returning the product before the deadline counts as timely.

If properly withdrawn, the Service Provider must refund the full paid amount within 14 days of learning of withdrawal, including related costs, provided the User returned the product.

Refunds are made with the same payment method unless the User agrees otherwise, without additional fees.

If the User chooses a more expensive transport than the usual least expensive method, the Service Provider does not refund the extra cost.

The Service Provider may withhold the refund until the product is returned or the User proves its return, whichever is earlier. This right does not apply if the Service Provider undertook to transport the product themselves.

The User only bears direct return costs unless the Service Provider agreed to cover these.

If the product was delivered by the Service Provider, it will be transported back at the Service Provider’s cost if it cannot be returned by post.

The User is liable only for depreciation caused by use beyond what is necessary to establish the product’s nature, properties, and functioning. The User is not liable for depreciation if the Service Provider failed to provide required information.

The User does not bear the following costs when exercising withdrawal:

a) full or partial costs of the contract if

aa) the Service Provider failed to provide required information, or

ab) the User did not request contract performance before the statutory deadline;

b) full or partial costs of digital content not supplied on a tangible medium if

ba) the User did not give explicit prior consent for early performance,

bb) the User did not acknowledge losing withdrawal rights by consenting, or

bc) the Service Provider failed to provide the required confirmation.

No additional costs or obligations arise from exercising withdrawal.

The User cannot withdraw in these cases:

a) after full service performance if started with User’s explicit consent and User accepted losing withdrawal rights;

b) products or services with prices depending on financial market fluctuations beyond the Service Provider’s control;

c) custom-made or personalized products;

d) perishable or short shelf-life products;

e) sealed products that cannot be returned for health or hygiene reasons once opened;

f) products inseparably mixed after delivery.

7.5. Specific rules for dietary supplements:

Dietary supplements are subject to the provisions of Government Decree No. 37/2004 (IV.26.) on dietary supplements.

Warranty or guarantee claims cannot be asserted on dietary supplements.

Due to hygiene reasons and their nature, the User cannot withdraw if the purchased dietary supplement has been used (opened or consumed). If the supplement was started, it cannot be returned, nor can the price be reclaimed. The Service Provider only refunds for dietary supplements returned in undamaged and complete packaging.

Withdrawal is possible if the product is returned unopened. If, for example, the User discovers an ingredient incompatible with their sensitivity or medication before opening, the product can be returned without explanation. The Service Provider will refund the full price after receiving the product.

8. Prices

The prices displayed in the Webshop continuously follow changes in purchase prices; therefore, the Service Provider reserves the right to change prices without justification. If such a change occurs, the Service Provider will consult the User in advance, providing the option either to accept the new price or to withdraw from the purchase.

In the case of higher-value purchases or orders, the Service Provider reserves the right to require an advance payment, subject to agreement with the User.

Promotions related to the Webshop’s products are valid only until the given promotion is withdrawn.

The Service Provider reserves the right to set a minimum order value. The Service Provider will inform the User if the total value of their order does not reach the specified minimum threshold.

9. Liability of the Service Provider

The Service Provider assumes no responsibility for any typographical errors that may appear on the Website, nor for the accuracy of news, comments, or information published by external suppliers on the site.

Images and descriptions are for informational purposes only; however, the Service Provider makes every effort to ensure the accuracy of the displayed data. Product photos are symbolic; actual product packaging may differ from the images shown.

The product range displayed in the Webshop does not reflect current stock but rather the possible selection. It may happen that the Service Provider cannot procure a product ordered by the User. In such cases, the Service Provider is not liable for any damages.

All data, text, images, and the structure of the website www.speltavita.hu are the property of the Service Provider. Any misuse constitutes a violation of copyright law and may result in legal consequences.

The Service Provider reserves the right to delete, suspend, modify, or terminate all or part of the service and content without prior notice. The Service Provider accepts no liability for any damages resulting from such actions.

10. User Responsibility

The User acknowledges that by confirming an order approved by the Service Provider, they accept this agreement. Failure to comply with the terms herein constitutes a breach of contract for which the User bears legal responsibility.

The User agrees to accept and pay for deliveries containing the products ordered and approved. If the delivery fails due to the User’s fault, the User shall reimburse the Service Provider for any additional costs incurred as a result.

11. Security

Using the Webshop does not pose a security risk; however, the Service Provider recommends that the User use antivirus software and install security updates for their operating system.

Purchasing from the websitewww.speltavita.hu implies that the User is aware of the technical and operational limitations of the Internet and accepts the potential errors that may occur. Protecting the data stored on the User's computer is the User’s responsibility.

Anyone may place a link to the homepage of the website on their own site without the Service Provider’s prior consent. Links to internal pages are allowed only if they refer to the complete page and not just a single element (e.g., an image), and they do not affect the content of the page or contain any additional parameters. It is prohibited to place a link in a way that displays the website as part of another page.

12. Legal Disclaimer

The Service Provider declares that it operates in compliance with applicable laws, including: Act CVIII of 2001 on certain issues of electronic commerce and information society services, Act CLXIV of 2005 on trade, Act LXXVI of 2009 on the general rules for the commencement and pursuit of service activities, Government Decree 210/2009 (IX.29.) on the conditions for carrying out commercial activities.

For matters not regulated in this General Terms and Conditions (GTC) document, the applicable provisions of current Hungarian legislation, official regulations, and the Hungarian Civil Code (Ptk.) shall apply.

The interpretation, validity, and performance of the contract are governed by Hungarian law.

13. Information

Dietary supplements are not classified as medicines and are not suitable for the treatment or prevention of diseases. They are not intended for curing diseases but are designed to correct certain deficiencies (e.g., vitamins, minerals), supplement missing nutrients in the diet, or support the nutritional needs of individuals on special diets (e.g., those on a weight-loss diet). Dietary supplements are considered food products; therefore, the presentation and advertisement of these products must not claim or imply otherwise.

There is no code of conduct available under the law on the prohibition of unfair commercial practices against consumers.